Order Information

Participant Cancellation

A registration may be cancelled up to fifteen (15) days prior to the first date of a professional development service. A professional development service registration cannot be cancelled within fourteen (14) or fewer days of the service, but it may be eligible for a transfer to a future session under the Participant Transfer policy.

Participant Transfer

Prior to the first date of a scheduled professional development service, a registration may be transferred to a future session or to a different participant. Only one transfer is permitted per registration, and a transferred registration cannot be cancelled. A transfer must be for a named participant into a selected session occurring within six months of the date of transfer. Credits for future use, not assigned to a specific person and session, are not permitted. Once a professional development service begins, transfers are not permitted.

Professional Development Registration

Enrollment in professional development offerings closes 15 days before the scheduled start date or when all seats are filled, whichever comes first. No seat is held until a purchase order or payment is received. Pricing for professional development services is per-person. A separate payment must be made for each individual.

In the event of low registration, instructor unavailability, or other factors that may occur, Brainspring reserves the right to cancel a professional development service at its discretion.

Return and Exchange Policies for Products

Excluding materials provided with a professional development service registration, products may be returned, in resaleable condition, within 30 days of purchase. Purchasers may request return authorization through their online Brainspring Store account or by contacting orders@brainspring.com. The purchaser is responsible for delivering the returned item to Brainspring, including all applicable shipping costs. Only the cost of the product is refundable. Shipping and handling fees are not refundable.

Materials included with a professional development service registration may be returned, in resalable condition, 15 or more days prior to the start of the professional development service. Within 14 or fewer days of the start of the professional development service the included materials cannot be returned, but they may be eligible for exchange or replacement if there is a defect in the delivered items.

Free Shipping Terms and Conditions

Enjoy free standard shipping on orders of $650 or more in physical products. The $650 minimum applies only to eligible physical products and is based on the subtotal calculated before taxes, fees, and discounts. Professional development services and other excluded items, detailed below, do not count toward the $650 minimum. This offer applies only to standard deliveries to a single residential or commercial street address within the continental United States. Shipments to P.O. Boxes, Alaska, Hawaii, U.S. Territories, APO/FPO, and foreign countries are not eligible.

This offer excludes digital products, subscriptions, and all professional development services, including services with physical materials. Free shipping applies only to standard ground shipments; expedited shipping is available at an additional cost. This free shipping offer cannot be combined with other discounts or promotions, is non-transferable, and cannot be applied to previous purchases. If a partial return reduces the order subtotal below the qualifying threshold, shipping charges may be deducted from the refund. Brainspring reserves the right to refuse or limit free shipping eligibility in cases of suspected abuse, fraud, or unusually large shipments and to modify or discontinue this offer at any time.